Contact
We read every message. Email is the fastest way to reach us, and we usually reply within a few working days.
General enquiries, support and feedback: hello@the-1.app
Privacy questions and data requests: privacy@the-1.app
Reporting a problem
If something is not working, it helps enormously if you include the page you were on, the browser and device you were using, and what you expected to happen. Screenshots are welcome.
Feature requests
Tell us the problem you are trying to solve rather than the feature you have in mind — it often leads to a simpler answer. Requests from students actively using THE 1 during a term carry the most weight in what we build next.